ABSTRACT The purpose of the study was to explore the relationship between logistics control systems and service efficiency in mukwano group of companies. The study was to assess the effect of Vehicle tracking system on service efficiency in Mukwano group of companies and to examine the effect fleet management system and service efficiency in Mukwano group of companies. The study was conducted based on a descriptive research design were the data collected was through questionnaires, the data was collected from 40 respondents who were employees of Mukwano group of companies. The study analysis was through use of linear regression to establish the effect of the vehicle tracking and fleet management on service efficiency. The study findings reveal that vehicle tracking and fleet management have a significant effect on service efficiency in Mukwano group of companies. The study concludes that the avenues of vehicle tracking in an improved verswn have a considerably improved effect for service efficiency in the organizations. The study concludes that vehicle tracking with weaknesses need enhancement for improved service efficiency in the organi zations. On the second objective of examining the effect fleet management system and service efficiency in Mukwano group of companies, the study conclude that fleet management if improved can enhance the efficiency of Mukwano group of companies. The study implies that fleet management is a fundamental avenue for serv ice efficiency, even with challenges if improved can lead to service effici ency in the organizations. The study recommend that vehicle tracking systems that were found to be used but not very well, the researcher recommend that there is need for revolution of logistics operations. Further more in the process of vehicle tracking few vehicles are tracked hence the need for a comprehensive vehicle tracking especially around the areas that consume much cost. The study further recommends that. for a warehouse to function efficiently, the facility must be properly managed. There is need for enhanced organizational operation as means to improve the performance value of the warehouse. The measures should range from the handling of inventory to the management of the capacity concerning the prevalence of the inventory. Fleet management can be improved therefore by enhancing the management of the warehousing in the process of moving the fleet in the organization.
TABLE OF CONTENTS
DECLARATION ............................................................................................................................. i
APPROVAL ................................................................................................................................... ii
DEDICATION ............................................................................................................................... iii
ACKNOWLEDGEMENTS ........................................................................................................... iv
ABSTRACT ................................................................................................................................. viii
CHAPTER ONE ............................................................................................................................. 1
INTRODUCTION .......................................................................................................................... 1
1.0 Introduction ........................................................................................................................... 1
1.1 Background of the Study ....................................................................................................... 1
1.2 Problem Statement ................................................................................................................ 3
1.3 Purposes of the study ............................................................................................................. 3
1.3.1 Specific Objectives of the study ......................................................................................... 3
1.4 Research Questionnaires ....................................................................................................... 3
1.5 Scope of the study ................................................................................................................. 4
1.5.1 Content Scope .................................................................................................................... 4
1.5.2 Geographical scope ............................................................................................................ 4
1.5.3 Time Scope ......................................................................................................................... 4
1.6 Significance of the study ....................................................................................................... 4
1. 7 Conceptual Ji·ame work ......................................................................................................... 5
1.8 Operational definitions of Key terms .................................................................................... 6
CHAPTER TWO ............................................................................................................................ 7
LITERATURE REVIEW ............................................................................................................... 7
2.0 Introduction ........................................................................................................................... 7
2.1 Logistics Control System ...................................................................................................... 7
2.2 Service efficiency .................................................................................................................. 8
2.3 Logistics control systems and service efficiency .................................................................. 8
2.3.1 Effect of vehicle tracking system on service Efficiency .................................................... 9
2.3.2 Effect ofi1eet management on service delivery ............................................................... 11
2..+ Related Studies .................................................................................................................... 13
v
2.3 Chapter Summary ................................................................................................................ 14
CHAPTER THREE ...................................................................................................................... 15
METHODOLOGY ....................................................................................................................... 15
3.0 Introduction ......................................................................................................................... 15
3.1 Research Design .................................................................................................................. 15
3.2 Study Population ................................................................................................................. 15
3.2.1 Sample Size ...................................................................................................................... 16
3.2.2 Sampling Procedure ......................................................................................................... 17
3.3 Sources of Data ................................................................................................................... 17
3.3 .1 Primary Data .................................................................................................................... 17
3.3 .2 Secondary Data ................................................................................................................ 1 7
3.4 Data Collection Tool ........................................................................................................... 18
3.4.1 Data Collection Instrument .............................................................................................. 18
3.5 Data Collection Procedure .................................................................................................. 18
3.6 Data Analysis Techniques ................................................................................................... 19
3.7 Ethical Considerations ......................................................................................................... 19
3.8 Limitations of the study ....................................................................................................... 19
CHAPTER FOUR ......................................................................................................................... 21
PRESENTATION. ANALYSIS AND INTERPRETATION OF RESULTS .............................. 21
4.0 Introduction ......................................................................................................................... 21
4.1 Profile of respondents .......................................................................................................... 21
4.2 Logistics control system in organizations ........................................................................... 23
4.3 Service Efficiency in Mukwano group of companies ......................................................... 26
4.4 E±Tect of Vehicle tracking system on service efficiency in Mukwano group of companies .
................................................................................................................................................... 28
4.4.2 Fleet management system and service efficiency in Mukwano group of companies ...... 29
CHAPTER FIVE .......................................................................................................................... 30
SUMMARY. CONCLUSION AND RECOMMENDATIONS ................................................... 30
5.0 Introduction ......................................................................................................................... 30
5.1 Summary ofthe findings ..................................................................................................... 30
5.2 Conclusions ......................................................................................................................... 30
VI
5.3 Recommendations ............................................................................................................... 31
5.4 Areas of further study .......................................................................................................... 31
REFERENCES ............................................................................................................................. 32
APPENDIX A: QUESTIONNAIRES .......................................................................................... 36
